What we can help with
- Shipment and packing-issue coordination
- Return and exchange review
- Evidence and supplier follow-up
What we need to agree
Local return addresses in the US, UK or EU are not assumed.
Return destination, authorisation, costs and disposition require agreement.
Your shop remains responsible for buyer-facing policies and refund decisions unless otherwise contracted.
How it starts
- Share the order reference and the issue, without unnecessary buyer details.
- Confirm evidence and who needs to approve the remedy.
- Agree the return, replacement or other handling before action.
What to check in a quote
- Return transport and receiving if agreed
- Inspection, repacking or disposal if agreed
- Replacement goods and reshipment
Prices, minimums and schedules depend on the agreed product and service arrangement. Start with a description; detailed shipment information can follow.
Discuss this with us