Product & sample
Materials, dimensions, personalisation and the sample you approve.
Product briefCHINA SUPPLY CHAIN · JETON EXPRESS
China sourcing, packing and shipping for Etsy sellers.
Coordinate suppliers, stock, packaging and dispatch through one operations team in China. We confirm product specifications, service scope and costs before work begins.
Explore our servicesA service brand of Jeton Express
China supply chain support for sellers serving Etsy’s core markets
- United States
- United Kingdom
- Germany
- France
- Canada
- Australia
Discuss your destination with us. Shipping options depend on the product, parcel and route.
Market data and official sources
Etsy identifies these six countries as its core geographies. In the first half of 2026, U.S. buyers accounted for 74% of Etsy marketplace gross merchandise sales (GMS).
THE SUPPORT BEHIND YOUR SHOP
Find a supplier. Prepare stock. Send orders.
Choose the work you need now. Each service explains what we can coordinate, what needs your approval and which costs must be confirmed.
Sourcing & procurement
Find a supplier for your product idea and discuss purchasing, samples and specifications. Useful when you need to turn a design or reference into a clearer production brief.
AI-assisted retouching for presentation.
Storage & order fulfillment
Connect incoming stock with individual buyer orders. Discuss receiving, stock references, picking, packing and dispatch coordination around the instructions your products need.
AI-assisted retouching for presentation.
B2C shipping from China
Review a shipping arrangement from China for your actual product and destination. Discuss the packed parcel, transport scope, quote inclusions and tracking handover.
AI-assisted retouching for presentation.Etsy order prep & packagingDirect-to-buyer dispatchReturns, exchanges & after-salesAPI & order workflow support
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A SHARED PLAN BEFORE WORK BEGINS
Your product details become our working instructions.
The right variant, approved sample and packing version need to stay connected. We work through your references with you, agree who approves each stage and clarify changes before the next action.
- 01
Understand your product
Share references, materials, personalisation and what your buyer expects.
- 02
Agree the scope
Confirm samples, packing, destinations, costs and approval points together.
- 03
Prepare and coordinate
Work from agreed instructions, with clear ownership when something changes.
BEFORE THE FIRST ORDER
Three details worth agreeing in writing.
A shared reference makes the next step easier. Use these guides to prepare the parts that matter to your product.
Packing & handling
Protection, labels, set quantities and instructions for fragile parts.
Packing checklistCosts & responsibilities
The quoted scope, destination, chargeable weight and who handles exceptions.
Shipping costsA practical starting point
Questions about working with us
Start with the question closest to your task. Each answer points to the service details to review with the team.
Can I start with a product idea?
Yes. Share reference images, intended materials, dimensions and the quantity you have in mind. Mark anything still undecided so the team can discuss sourcing requirements and the next sample step.
Read the service detailsWhat needs to be agreed before orders are packed?
Review the product list, order information, stock identification and packing instructions together. Agree how exceptions and changes will be handled before using those instructions for live orders.
Read the service detailsCan I discuss my own packing instructions?
Share the packaging, label placement, inserts and any reference photos. The team can review the requested preparation work and clarify materials, acceptance checks and costs before work starts.
Read the service detailsWhat information helps you review a shipment?
Start with the product, destination, quantity and any required arrival date. Packed dimensions and weight help clarify shipping options; confirm the quote assumptions and timing before making a commitment to your buyer.
Read the service detailsWhat should I share when an order has a problem?
Send the order reference, tracking information and clear photos of the item and packaging. Explain what happened and the outcome you want, so the team can discuss what needs checking before agreeing the next action.
Read the service detailsCan we discuss connecting our existing tools?
Describe where orders come from, which fields need to move and what should happen when an update fails. Review the workflow, access requirements and implementation scope with the team before assuming a connection is available.
Read the service detailsBLOG · THE SELLER JOURNAL
A closer look at the decisions behind your orders.
From an approved sample to the first tracking scan: make your next decision with the right questions and records.
Planning your order
Supplier proposes a substitute: define what you approve
Compare the proposed component with the approved one, identify affected orders and quantities, and make the permission specific before preparation resumes.
Read article
Packing & shipping
Gift box or shipping box? Plan both jobs before dispatch
Keep presentation, product protection and the shipping enclosure clear. Compare complete packed samples and confirm their final measurements before choosing.
Read article
Order care
A parcel came back: review it before agreeing to resend
Confirm physical receipt, current contents and the reason for return. Resolve the destination and new shipping arrangement before authorising another release.
Read articleTALK TO THE OPERATIONS TEAM
Ask the team to review your task
Start with a product photo, supplier link or order question. Tell us the destination and the task you need help with. You can fill in the remaining details with the team on WhatsApp.
Jeton Express
JETON EXPRESS SERVICE LIMITED
A service brand of JETON EXPRESS SERVICE LIMITED, connecting Etsy sellers with China supply chain and logistics support. Our role is to discuss the sourcing, preparation and delivery work your business needs, with the scope and responsibilities agreed for your products. Independent of Etsy, Inc.
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